Etymon Concierge Service is provided to all residents as part of the strata for each apartment, these Concierge services can be grouped into
Concierge Desk Duties
Concierge Security Duties
Concierge Courtesy Duties
Concierge Administrative Duties
CONCIERGE DESK DUTIES
Exhibit good attitude and presentation
Assist Owners, Occupiers and Visitors with their enquiries
Guide Owners, Occupiers and Visitors with services available in adjoining precincts
Monitor and respond to calls from intercoms connected to the Concierge desk
Manage and administer phone calls and enquiries
Administer issues that Owners, Occupiers and Visitors bring to the Concierge desk
Keep an inventory of all Residents occupying, entering and leaving the building
Keep a list of contacts that Occupants would like the Concierge to call in any eventuality.
Maintain logs of all:
Service Personnel, Real Estate Agents, Cleaners of Apartments and any others
Catalogue identities of personnel providing Services if they are ‘Unregistered Entrants’.
Maintain the privacy of all Occupants.
Maintain the use of Common Property consistent with the By-Laws.
Liaise with Real Estate Agents
Assist with Residents “Moving In or Out” of the Building.
Liaise with the Facilities Manager as required.
Arrange access for Authorised Persons.
Restrict or prohibit unauthorized access (but only if safe to do so).
Obtain Occupants Instructions and Receipt Cheques/Cash (if applicable) for Master Keys and FOBS.
Request Facilities Manager to issue Master Keys and FOBS as per the Occupants Instructions.
CONCIERGE SECURITY DUTIES
Monitor Closed Circuit Television (CCTV) cameras and report incidents to the Facilities Manager
Implement the full requirements of Blue Lavender Bay Security, Emergency & Risk Management Committee (BSERC) Framework.
Receipt Keys and FOBS that are placed in Concierge Care by Occupants and Service Personnel
Counter Check Keys and FOBS, which are coded and which are being had out to Personnel
Report lost and found Keys to the FM immediately, as and when reported
Maintain copies of ‘Driving Licenses’ of all personnel if they are ‘Unregistered Entrants’ only
Prepare schedules for FOB Audits
Report persons smoking, taking illegal drugs or consuming alcohol on common property
Record and report ‘Untoward Behavior’ by Occupants, Visitors, Service Providers and Agents
Record and report any
major glass breakages to the Facilities Manager
break-ins to the Facilities Manager and Police
unruly Occupants who disturb the peace and quiet of other residents
back door or unauthorised access by Service Providers
storage of flammable chemicals, liquid and gases in Common Areas
Check and monitor
fire exit doors and lights in stairways daily
water logging in stairways at intervals particularly following rainfall
Advise Facilities Manager of any theft, vandalism, breakage and/or suspicious activity in the Building, in accordance with BSERC requirements
Keeping a record of all residential car park users and their FOB Numbers
CONCIERGE COURTESY DUTIES
Safe keep dry cleaning for Owners and Occupants.
Administer pickup, delivery and receipting of parcels.
CONCIERGE ADMINISTRATIVE DUTIES
Assist in the establishment of customized support systems for the Facilities Manager and Concierge
Keep the Concierge Handbook up to date
Assist the Facilities Manager with scheduling:
fire safety inspections and fire drills
defects inspections and rectification works
building and unit entitlement valuations
Work Health and Safety (WH&S) Inspections
Risk Assessment Inspections
Keep the Concierge area tidy and clean
Ensure that the CCTV and the Intercom remains functional at all times
Financial Administration Duties:
Collection of services fees for security keys and FOBS
Secure monetary deposits for service lift usage when Residents move in or move out and refund all monetary deposits only after inspecting the condition of service lifts
Secure money in safe and notify Facilities Manager
For any questions, comments or feedback about Etymon Concierge Service please see
Lobby at Blue at Lavender Bay
61 Lavender Street, Milsons Point
0449 811 087
Etymon Concierge has a lot of additional lifestyle management, speciality and bespoke concierge services available on request, to arrange a time to discuss contact the Etymon Concierge Manager at Blue for more information.